Warranty & Return Policy

Return Policy & Warranty

30-day Refund or Replacement Policy

If you are not completely satisfied with a product purchased from Turnz, you may return it within 30 days of the delivery date for refund (to your original form of payment only) if qualified (eligibility conditions listed below).

Turnz will either refund or replace at no charge to your products having defects that are not the result of misuse, customer modification/alterations, or other use other than intended.

All returns shipping must be prepaid and insured; these charges are non-refundable

Returned products must be undamaged, clean, and in otherwise new condition with all original materials i.e. original packaging, manuals and accessories, and must be accompanied by the original invoice.


Turnz will process returns and refunds only for items that were purchased directly from Turnz within the last 30 days. If you need to return an item, please see our Return Guidelines below to ensure proper processing. Failure to follow these guidelines may result in a delay processing your return and affect your ability to receive a refund.

Refund Process

Once your return is received, a credit for the full purchase price (plus tax) excluding outbound shipping cost will be issued to the credit card used to purchase the item(s) you are returning. You are responsible for the cost of returning the item(s) to Turnz unless the return is a result of our error.

Warranty Details

What does this warranty cover?

This Limited Warranty covers the original purchaser from any defects in material or workmanship under normal use for six months from the date of invoice. This warranty is only offered to the original purchaser of the product and is not transferable to a subsequent purchaser. Turnz will either repair or replace the product at no charge, using new or refurbished replacement parts are our discretion.

What does this warranty not cover?

This Limited Warranty does not cover any problem that is caused by conditions, malfunctions, or damage not resulting from defects in material or workmanship. These conditions may include, but are not limited to, road hazards, accidents, and improper operation or maintenance.

Limitation of Liability:

In no event shall Turnz be liable for any incidental, indirect, special or consequential damages or liabilities (including but not limited to incidental or consequential damages for loss of time, inconvenience, loss of use of product, or any other consequential or incidental loss) in connection with the purchase, use, or operation of the product. Turnz is not liable for property damage, personal injury, or death.

The six month Warranty is not assignable or transferable and does not cover any damage, defect or inoperativeness due to: (a) transportation; (b) storage; (c) improper use; (d) failure to follow the product instructions carefully or to perform any preventive maintenance; (e) unauthorized repair or modifications by any party other than Turnz; (f) use with any equipment or products not supplied or approved by Turnz; (g) normal wear and tear; and/or (h) external causes such as accidents, abuse, or other actions or events beyond our reasonable control. The Warranty shall also be void if the serial number or other identification marking altered, removed or rendered illegible. Only Turnz or a party expressly authorized by Turnz should perform service on the product.

Turnz’s Limited Warranty will be void if the product is ever:

  • used in a manner other than for recreation or transportation;
  • modified in any way;
  • rented.

The Turnz product is produced for sale in the United States and Canada. The Turnz Warranty for customers who intend to use it outside of the United States and Canada is not applicable

Return Policy

Return Guidelines

Items must be returned in the original packaging. Please allow 2 weeks from receipt of return for processing.


  • Securely pack the item(s) in the original packaging.
  • Please include the original packing slip and a note explaining the reason for your return.
  • Returns must be postmarked within 30 days of original receipt.
  • Clearly label the package for return using the following address:

TURNZ RETURNS 6750 Hutchison Suite 204, Montreal, QC, Canada H3N1Y4


If you have placed an order, it has not yet shipped, and you wish to cancel, please forward your order confirmation to [email protected] to request cancel. Since the cancellation process may take up to 24 hours, please note that any orders that do ship in the meantime will have to be rejected and/or returned to us. Any shipping charges incurred when returning product to Turnz are the responsibility of the customer. Furthermore, if received, the box should remain unopened. Once we receive the returned order, the refund will be processed within 48 hours. Shipping charge is not refundable. Thanks for your understanding and cooperation.