Shipping & Delivery

Shipping Information:

All Canadian orders include Free Standard Shipping.

We do not currently ship internationally.

Your Turnz order will ship from our warehouse within 24-48 hours of your payment clearing. We only ship Monday through Friday.

Any in-stock orders placed Friday through Sunday will ship the following Monday or Tuesday.

P.O. boxes

Turnz cannot ship to a Canadian Postal Service post office box; APO/FPO addresses; nor ship to a commercial mail box similar to a Mail Boxes.
Please provide an actual street address.

Undeliverable packages

When the carrier returns these undeliverable packages to us, we issue a full refund excluding shipping charges. Please allow 30 days for refund to your credit card account.

These undeliverable packages will not be reshipped. A new order must be placed for the item. Please review our Address Accuracy tips above before placing another order.

Why was my package not deliverable?

The decision to label a shipment as undeliverable is made by the carrier usually for one of the following reasons:

Incorrect address

If an address is incorrect or incomplete the package will be returned by the carrier. Please be careful when entering your address and proof read it for any mistakes before submitting your order.

Refused by recipient

If you are placing an order to send as a gift it may be refused by a recipient who is not expecting to receive a gift. You may want to let the recipient know that they should be expecting a surprise.